I review the photos you send me and draw everything by hand. No templates or apps here! This is also how I'm able to customize the line thickness or remove any imperfections.
Generally you can expect a proof within 7 business days of your order. During peak times like the holiday season and Mother's/Father's Day, the proof may arrive in 7-10 days. Once you approve, your PDF will be delivered within 24 hours, or if you've ordered a physical item you can expect delivery in 1-2 weeks. Products are custom printed with your artwork and then mailed via USPS or DHL.
Yes! Once you receive your proof, you will have the opportunity to request any changes (maybe you want to keep those imperfections after all, or you think it would look better a little thicker when printed on a towel). Please note that changes add to the turnaround time, and if you have any important notes, it's helpful to mention that up front using the notes box on the order form.
Due to the custom nature of this process, I'm not able to accept returns or exchanges once an item is shipped or a PDF is delivered, but I am happy to work with you throughout the proof process to make sure that you love the final product before your order is complete. If any of your products arrive damaged or are not what you expected, please do not hesitate to contact us so we can make it right!
Generally, yes! I have done pets of all kinds, totally custom outfits or costumes, background images, and more. Feel free to reach out before you order to chat about your vision and we can make it happen! The only special requests that we are not willing to accommodate are anything racist, sexist, or otherwise bigoted in either its imagery or text.